Refunds & Exchanges

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy. 

Returns

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition with all original tags and labels attached. 

Return Process 

To return an item, please contact us first through email. Then place the item securely in its original packaging, and mail your return to the following address: 

*New Address Coming Soon*

Please note, you are responsible for all return shipping charges (unless the item was defective or damaged on arrival). We strongly recommend that you use a trackable method to mail your return. 

Refunds

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the delivery of your return to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Exceptions 

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. 

File a Return / Questions

If you have any questions or need to return/exchange an item please contact us at: orders@whisperedback.com